Chondon Express’s privacy policy applies to personal information we collect from our customers through our website (https://chondonexpress.com).  The policy outlines the information we collect about customers; how we use, disclose and otherwise manage this information; and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal information is important to us.

chondon Express collects personal information when you purchase, order, return or exchange products and services, register on our website, contact us with a comment, question or complaint, Information collected when you shop at Chondon Express stores or online. You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases, we will collect your card-related information and your signature in order to process your payment. We may also collect your information on suggestions, complaints or enquiries through phone, emails or complaint/suggestion forms, sign in for newsletter. Personal information also collected and stored with basic information and purchase history for all registered members in order for members to track their orders.  Information collected for orders placed over phone, online, Chondon Express store or website. We will never ask for your credit/debit card or any other sensitive information over the phone or email. Information collected when you visit or register on chondon express website.

You are not required to register to browse our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy by providing us with your email address and a password other personal information (such as name, address, phone number, mobile number, email address, billing address, shipping address and debit card, credit card information)

Information collected by customer service (web interface)

 

You may be asked for information that identifies you, such as your name, address, phone number when contact customer service representatives with a question, feedback or comments. We collect and record this information to verify your identity and to help us promptly answer your question or respond to your comment and feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services.

Information collected through website analytics IP address

You can visit our website without telling us who you are or provide us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

Cookies

 

We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of our website so that we may continue to improve our website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features that our website offers. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

 

Information collected for legal obligation

 

We may be required to provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by the applicable law. Security of personal details, your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. Our measures to safe guard personal information in our custody and control include, providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this privacy and security policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Policy Changes

 

We may periodically update this privacy policy for new, unanticipated uses not previously disclosed. Any changes made to the policy will be posted here. If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily update your account information by logging on to your Chondon Express account.

 

Products

 

All products as depicted on this website may be vary from time to time. Perishable items when available may be deliverable within the vicinity of Dhaka City only. All products are subject to availability. In the event of any supply difficulties, we will contact as soon as we come know and seek your recommendation to substitute with a product of equivalent value and quality if the same is unavailable after order confirmation and notification. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full no later than 3 to 5 business days after the intended delivery date or date of communication about the same, whichever is later.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://www.chondonexpress.com/privacy-policy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.