Chondon Express’s privacy policy applies to personal information we collect from our customers through our website (https://chondonexpress.com) The policy outlines the information we collect about customers; how we use, disclose and otherwise manage this information; and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal information is important to us.

 

chondon Express collects personal information when you purchase, order, return or exchange products and services, register on our website, contact us with a comment, question or complaint, Information collected when you shop at Chondon Express stores or online. You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases, we will collect your card-related information and your signature in order to process your payment. We may also collect your information on suggestions, complaints or enquiries through phone, emails or complaint/suggestion forms, sign in for newsletter. Personal information also collected and stored with basic information and purchase history for all registered members in order for members to track their orders.  Information collected for orders placed over phone, online, Chondon Express store or website. We will never ask for your credit/debit card or any other sensitive information over the phone or email. Information collected when you visit or register on chondon express website.

 

You are not required to register to browse our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy by providing us with your email address and a password other personal information (such as name, address, phone number, mobile number, email address, billing address, shipping address and debit card, credit card information)

You may be asked for information that identifies you, such as your name, address, phone number when contact customer service representatives with a question, feedback or comments. We collect and record this information to verify your identity and to help us promptly answer your question or respond to your comment and feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services.

You can visit our website without telling us who you are or providing us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website

chondonexpress’s privacy policy applies to personal information we collect from our customers through our website (chondonexpress.com). The policy outlines the information we collect about customers; how we use, disclose and otherwise manage this information; and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal information is important to us.

 

chondonexpress collects personal information when you purchase, order, return or exchange products and services, register on our website, contact us with a comment, question or complaint, Information collected when you shop at chondonexpress stores or online. You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases we will collect your card-related information and your signature in order to process your payment. We may also collect your suggestions, complaints or enquiries through emails or complaint/suggestion forms, sign in for newsletter. Personal information also collected and stored with basic information and purchase history for all registered members in order for members to track their orders.  Information collected for orders placed over phone or online chondonexpress store or website. We will never ask for your credit/debit card or any other sensitive information over the phone or email. Information collected when you visit or register on chondonexpress website.

You are not required to register to browse our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy by providing us with your email address and a password. Personal information (such as name, address, phone number, mobile number, email address, billing address, shipping address and debit card, credit card information)

 

You may be asked for information that identifies you, such as your name, address, phone number when contact customer service representatives with a question, feedback or comments. We collect and record this information to verify your identity and to help us promptly answer your question or respond to your comment and feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services

You can visit our website without telling us who you are or providing us with any personal information. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of our website so that we may continue to improve our website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features that our website offers. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

We may be required to provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by the applicable law. Security of personal details, your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. Our measures to safe guard personal information in our custody and control include, providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this privacy and security policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

We may periodically update this privacy policy for new, unanticipated uses not previously disclosed. Any changes made to the policy will be posted here. Updating your profile.If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily update your account information by logging on to your chondonexpress account.

All products as depicted on this website may be varied from time to time. Perishable items when available may be deliverable within the vicinity of Dhaka City only. All products are subject to availability. In the event of any supply difficulties, we will contact as soon as we come know and seek your recommendation to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full no later than 3 – 5 business days after the intended delivery date or date of communication about the same, whichever is later.

We will require you to provide us with personal details, including while placing the order including the phone number and/or email id, along with those of the intended recipient and all necessary payment details. We accept payment through

 

By clicking on the ‘place order’ button at the end of the order process, you are consenting to be bound by our terms and conditions appearing anywhere on https://chondonexpress.com site.

Submitting your order is subject to our acceptance. We will send an email confirmation of your order details to advise that we are processing your order – via email address you provided. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

 

 

By clicking on the ‘place order’ button at the end of the order process, you are consenting to be bound by our terms and conditions appearing anywhere on chondonexpress.com site.

Submitting your order is subject to our acceptance. We will send an email confirmation of your order details to advise that we are processing your order – via email address you provided. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

Selected products may not be available for delivery to certain localities. We try our best to provide with such information either on the respective product page, during checkout or communicate with you after you place your order. Courier services cannot deliver at specific times. All orders will be delivered during the working day between 10am to 7pm (in the recipient time zone). General Delivery period in Dhaka City 1- 2 business days and outer Districts 5-7 business days. 

Please contact our customer service at:  + 8801819401443 for any questions you may have about delivery dates for products you ordered. To avoid problems or delays with delivery, please ensure that you have provided with the full address details, including accurate postcode of the recipient and telephone number so that it would be easy for our delivery services to locate them. It would also be very helpful if you provide us with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date, you acknowledge that actual delivery will be via a courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or refund your payment in full in accordance with clause mentioned under Products.

 

In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

 

Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to receive and return the items.

 

Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address. Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day/time.

 

We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God including but not limited to fire, flood, earthquake, storm, hurricane or other natural disaster and /or war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

* if for any reason, you wish to change or cancel your order you can do so by calling Customer Care Call Centre:
+ 8801819401443
  or by chatting with one of our agents online. These are the only two ways to change or cancel the order as orders are always processed in rush to minimize delivery time. 

 

*Such requests for cancellation/amendment are processed subject to the request before cut-off time which is 2 (two) hours after registering the order (the time before which the order is processed/prepared).

 

*We regret that you may not cancel an order once your order is shipped/dispatched.

 

*You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

email us at: customercare@chondonexpress.com
Chat with our agent online: WhatsApp

In the odd case that you do not love your Chondon Express products, here is our policy on returns:

 

*Products that are eligible for return, may be returned within 10 days of receiving the merchandise subject to clear purchase records and shipping information.

 

*Not all products are eligible for returns. It is very important for you to be informed that all “Perishable items” wherever it is included in Gift Hampers are “Final Sale items” “Discounted Items” once purchased are not returnable. Please make it a point to understand which products are eligible for returns before purchasing.

 

*Our return policy is subject to change time to time as such if you are concerned, please check on these revised policy changes at the time of purchasing products.

 

*Our Chondon Express care team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the product.

Once returns are received by us and clear quality checks, you can choose to receive store credit or get a refund on your original credit or debit card used for payment

We shall not under any circumstance be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

*We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the https://chondonexpress.com (PLUG IN) site from time to time. We will post any changes on the Chondon Express site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Chondon Express site. Changes will be effective within 24 (twenty- four) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.


*These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the https://chondonexpress.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

*We will only use the personal data (of you and of the recipient) provided by you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.


*A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.

 

*In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us whether written or verbal and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

*All other rights, including copyright, in this website are owned by chondonexpress.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of chondonexpress.com. You may not modify, distribute or repost something on this website for any purpose without written permission.

*To register with any of the chondonexpress.com site and services, you must be over eighteen years of age.


*You are advised to change the automated password (as soon as possible from the time of you receiving it) that our chondonexpress.com site service generates. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Please use our Forgot Password service if you have forgot the same.


*If chondonexpress.com site has a reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend the use of our Service.


*You must ensure that the details you provide on registration or at any time are correct and complete.


*You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the ‘Edit Profile’ section of the ‘My Account’ area of the website. This will ensure that the Service we provide is accurate and up to date. Please also visit this page OR email us if any of the information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information.


*Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:


*Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.


*Gaining unauthorized access to other computer systems.


*Interfering with any other person’s use or enjoyment of the Site.

 

*chondonexpress.com site reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.
*Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service. These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement. We are committed to protecting your privacy, further information is contained within our Privacy Policy.

When you or someone on your behalf purchase chondonexpress gift certificates please note the followings:


*All the “Gift Certificate” once sold are considered only redeemable but not non-refundable under any circumstance.


*No change or refund will be given where the sales transaction is for an amount (including applicable added fees and taxes) less than the balance on the Gift Certificate/s. If there is any remaining balance, the balance may be applied to future purchases.


*In the event of the Gift Certificate/s are lost or stolen, you will not be entitled to a refund. The Gift Certificates Card is for personal and gift purpose use only and may not be used for commercial purposes (including but not limited to resale) without prior written permission from chondonexpress.